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Handyman Connection takes immense pride in the business opportunities we’ve created through our franchise ownership model. We believe in empowering entrepreneurs and providing them with a platform to thrive and succeed. Whether you’re dipping your toes into the world of franchise ownership for the first time or you’re an experienced multi-unit operator, becoming a Handyman Connection franchise owner can unlock a wealth of incredible opportunities.
Joining our team as a franchise owner means becoming part of a respected brand that’s synonymous with quality and trust. We provide comprehensive training and support, giving you all the tools you need to establish and grow your business. Plus, you’ll be stepping into a thriving market with strong demand, offering services that homeowners need and appreciate.
At Handyman Connection, we understand that setting up a business can be intimidating. Our mission is to provide you with the essential tools and assistance required to ensure your triumph. You will have access to our community of experienced professionals who can share valuable insights and advice on diverse areas such as marketing, sales, operations, accounting, and customer service. Furthermore, our team stands ready to help you craft a strategic business plan, devise a practical budget, and set up your financial framework.
Our Canadian Development Team
From building houses to shaping businesses, Steve and Stephanie’s life has been a story of structural strength and strategic support. Born in the heart of a community where every nail and every plank told a tale, they found their passion in the solid work of construction that builds dreams from the ground up.
President of Canadian Operations
My father was a self-taught handyman, a wizard with tools and a natural problem-solver. From a young age, he took me under his wing, dragging me along on his various projects. Under his watchful eye, he taught me the importance of precision, the value of patience, and the satisfaction of a job well done.
As I grew older, I found myself drawn to construction-related courses during my post-secondary education. I studied everything from structural engineering to building design, immersing myself in the technical and creative aspects of the field.
After completing my education at College and University, I decided to turn this passion into a profession. I began my career in the construction industry as a Mechanical Technician. This role allowed me to work with various mechanical systems, honing my technical skills and broadening my understanding of the intricate workings of different structures.
However, my love for building and renovating didn’t stop at my day job. In my spare time, I ventured into the world of property investment. I started buying properties that needed a bit of TLC – some required minor touch-ups, while others were in need of major overhauls. Each property presented unique challenges and learning opportunities, but the process of transforming them into beautiful, livable spaces was a labour of love.
Initially, my focus was centred on finding investment or income properties. This pursuit was fueled by an entrepreneurial spirit that has always been a part of me. However, throughout this journey, I found myself increasingly drawn towards the idea of owning a business. The prospect of being at the helm of operations, making strategic decisions, and driving growth was incredibly appealing.
Amid this exploration, we came across numerous businesses, each with its unique proposition. However, none of these seemed to truly resonate with our vision or align with our goals. That is, until we discovered the chance to become the master franchisees for Canada.
I had worked my way up in the construction field from a field tech to an estimator, project manager, and eventually a corporate manager of a large construction firm. Understanding not only construction techniques but also the business aspect of the industry made for a good fit as the franchises were just smaller versions of the companies I helped to achieve success.
My vision is to uphold our business as the unrivalled leader in the small to medium home repair and renovation industry while also broadening our reach into all major Canadian markets. I am a firm believer in the efficacy of a low overhead, low fixed cost model for this market segment.
Our customers should consistently experience the high level of professionalism and impressive results that our system is designed to deliver. Furthermore, I am committed to ensuring that the craftsmen working with us reap the benefits of our system, enabling them to attain the success they truly deserve.
The utmost priority lies in strengthening our systems and procedures to aid owners in navigating the fast-paced environment effectively. Cultivating a culture that encourages best-in-class performance is equally crucial to our success.
Engaging with enthusiastic franchisees and working on plans that aid in the expansion of their businesses bring me immense satisfaction. I take pleasure in viewing the photographs of our excellent work and reading glowing reviews about our projects. Collaborating with franchisees and the corporate team on innovative strategic initiatives and jointly propelling the brand forward is an experience I truly enjoy.
My roots trace back to Sudbury, Ontario. Although we attempted to establish our lives in different locations a few times, the allure of the North’s liberty and thrill always drew us back. Additionally, our extensive family resides here, and cherishing moments with them in this familiar setting is something we deeply value.
We are a family of five, blessed with three children – Neven, aged 12, Nico, aged 9, and Milani, aged 7. Both our boys are into rep hockey and soccer, and I take great pleasure in helping to coach their teams! As for Milani, she’s involved in dance, acting, and soccer. Needless to say, our free time is primarily dedicated to supporting and nurturing our children’s interests and talents.
Controller
I hold a Bachelor’s degree in Business Administration from Brock University, which is an accomplishment I cherish.
My accounting expertise spans large-scale construction management, as well as personal and small business income tax sectors.
I’ve been offering my accounting services to Handyman Connection for 5 years.
As the financial controller for the Handyman Connection Canadian Franchise Group, my primary duties involve safeguarding our operations’ financial stability and longevity while offering strategic advice to our management team. A key aspect of my role is to devise and execute solid financial strategies that align with our business objectives. This includes overseeing financial planning processes, optimizing profitability, managing cash flow, and mitigating financial risks.
I also take part heavily in financial reporting, generating precise and prompt reports that offer valuable insights into our performance, helping drive decision-making across the organization. By upholding transparency and clarity in our financial disclosures, I aim to cultivate trust and alignment among our stakeholders.
Additionally, I play a pivotal role in strategic planning, collaborating with senior management to identify growth opportunities, assess market trends, and develop long-term plans for sustainable expansion.
Ultimately, my goal as the financial controller is to leverage my expertise to contribute to the overall success and growth of Handyman Connection Canadian Franchise Group. By providing sound financial leadership and strategic guidance, I aim to ensure that we remain agile, competitive, and financially resilient in an ever-evolving business landscape.
While I may not be the most skilled handyman, I have a strong interest in designing inviting living spaces, and I’m always eager to pitch in and offer assistance whenever possible.
One of the aspects I find most fulfilling about my role at Handyman Connection is being an integral part of a team that consistently delivers superior workmanship and exceptional customer service. Our commitment to quality is evident in every project we undertake, which not only enhances the aesthetics of our client’s homes but also increases their functionality and safety.
Working behind the scenes, I play a crucial role in ensuring that our operations run as smoothly and efficiently as possible. This involves everything from financial management to strategic planning, all aimed at optimizing our performance and maintaining our high standards. It’s an intricate balancing act that requires careful attention to detail and proactive problem-solving – but it’s one that I find incredibly rewarding.
Another aspect I enjoy is the tangible impact we make on people’s lives. Every day, we’re helping to transform houses into homes, turning visions into realities, and ultimately improving the quality of life for our clients. Whether it’s a minor repair or a major renovation, each project is a new opportunity to make a positive difference.
My personal life is deeply rooted in the town of Sudbury, where I spent my childhood. After living in different places for a while, Steve and I decided to return to our hometown, drawn back by the familiarity and comfort of being close to our family. Sudbury holds cherished memories of our upbringing, and it feels wonderful to be back in the place that instilled in us the values we hold dear.
Being parents, a significant part of our lives is dedicated to our children, particularly supporting their interest in sports. Watching them play, cheering from the sidelines, and celebrating their victories and efforts, has been one of the most rewarding experiences. It’s wonderful to see them grow, not just in their skills but also in their character, learning about teamwork, discipline, and resilience.
In addition to this, I cherish the moments we spend at our cottage. It’s our personal haven, a place where we can escape the hustle and bustle of everyday life. Whether it’s cozy winter evenings by the fireplace or sunny summer days spent by the lake, these moments at the cottage are some of the most treasured times for our family. It provides an opportunity for us to connect with nature, enjoy outdoor activities, and most importantly, spend quality time together as a family.
Director of Franchise Development
Adam enjoys working with candidates and advising them about how our home service model can be a new life adventure and successful business opportunity. He understands that relationships are essential to our partnerships with owners, coaches, and consultants. He likes that Handyman Connection has the support and processes in place to guide our owners to success. Adam has a strong entrepreneurial drive and comes to Handyman Connection with a history of business creation and ownership. Before joining the team, Adam held multiple management and ownership positions in the bicycle and event promotion industries. Throughout the year, he and his wife enjoy outdoor activities with their four daughters and supporting their athletic passions.
Director of Franchise Development
Steve is a seasoned professional with a wealth of experience in the home services industry. Steve's entrepreneurial spirit led him to successfully run his own franchise for four years. This hands-on experience provided him with valuable insights into the operational aspects of the business. During his career, he has served as General Manager at College Pro Painters, Vice President of Launch at Premium Service Brands, and Vice President of 360 Painting. He has excelled at coaching and mentoring franchise owners, empowering them to achieve their goals and drive success.
With an impressive track record of leadership and a passion for helping others thrive, Steve brings a wealth of knowledge and experience to his role at Handyman Connection having worked in franchising for 20 years.
President and CEO
Jeff Wall joined College Pro Painters as a franchisee in 1990 while attending the University of Illinois. After graduating from the School of Business, Jeff joined College Pro full-time in 1992 as a General Manager and moved up through the organization to become President of the US West in 2001. In 2008, Jeff joined CertaPro Painters as the Regional Vice President of the Midwest and Southeast divisions. In 2009, he added the responsibilities of the West and Central Regions. In January of 2010, Jeff became the President of Handyman Connection. After spending 23 years working in the First Service Brands family, Jeff purchased Handyman Connection from First Service Brands in 2013.
Executive Vice President
Brian has held various management and executive roles in the franchising industry for over 25 years, including numerous inter-national franchise systems and organizations. He has worked as a business consultant and performance coach with HCG and Global Franchise Partners. He was EVP of the Signal 88 Security franchise organization and the President of the Dallas-Fort Worth franchise group. He has also served as Managing Partner and President of the California Closets in Dallas-Fort Worth and as President of College Pro Painters, East division. Brian’s career in franchising began when he owned a College Pro franchise while earning his bachelors of commerce degree at the University of Calgary.
CIO/Director of Technology
Dan joined Handyman Connection as Director of Operations in 2002, and transferred positions to CIO in 2008 to architect the software operational and reporting systems, currently building Technology Leadership in Microsoft Dynamics CRM, mobile technology and brand-enhancing “software as a service” with key vendors. He started a 26-year career in restaurants at Metromedia Steakhouses, rising from restaurant manager to Operations projects manager reporting to the President, then moved to restaurant ownership and franchisee.
Vice President, Marketing
Angelique joined Handyman Connection as our Regional Marketing Manager in 2017 and transferred positions to Vice President of Marketing in July of 2022. For the 6 years prior to Handyman Connection, Angelique served as National Account Executive for a national marketing agency working with home service franchise brands, building, and executing lead generation, brand awareness and retention campaigns. Angelique has been leading marketing for various franchise brands for over 17 years and is responsible for managing and executing our brand marketing budget and programs that help support local and national growth. Angelique has a strong passion for continuing to build and grow the Handyman Connection footprint across North America.
Controller
Rhonda joined Handyman Connection in 2002. She works closely with new franchisees on the initial setup of accounting software and processes. Rhonda also handles all accounting functions for Handyman Connection corporate. Rhonda gained experience in the accounting field working in both the manufacturing and construction industries while attending Northern Kentucky University, where she obtained her undergraduate degree in Accounting and a Master in Business Administration.
Director of Information Technology
Lynda brings a wealth of knowledge and experience to her role. With a distinguished 30-year career in IT, she has an exceptional track record in sectors like distribution and healthcare. Lynda's journey in the tech world began modestly, entering data into computer systems. This grassroots experience equipped her with invaluable insights, which propelled her through various roles—ranging from night operator to programmer, and finally to network administrator, manager, and director. For sixteen impactful years, Lynda served as a lead programmer and project manager at AcuSport Corporation. Here, she spearheaded multiple software integrations and migrations, marking her as a force to be reckoned with in the IT sphere. In 2007, she shifted her focus to DASCO Home Medical Equipment, playing an instrumental role in the company's expansion from a modest fifteen locations to an impressive network of over 30 across the United States.
Lynda is deeply committed to expanding the Handyman Connection brand's reach. Her passion lies in leveraging technology to empower our franchises, ensuring their ultimate success.
Director of Operations
Paul has coached sports and business at all ages for the last sixteen years and enjoys finding out how each individual person is motivated to succeed. The last eight years he served as a Franchise Business Coach, oversaw national accounts growth and facility partner relationships for Fish Window Cleaning Services. He also led sales training, sales manager retention and recruitment strategies while overseeing a national call center. Paul has a project management, systems, and lean process improvement training background. In his current role, Paul oversees Franchise Owner training and coaching, goal setting, team leadership, and financial reviews, as well as leading the team of General Managers and Franchise Coaches.
Franchise Trainer and General Manager
Praiss leads new Handyman Connection owners through the process of establishing their new businesses and learning the systems and procedures of operating a Handyman Connection franchise. For the last six years, he has served in multiple roles in the home services industry from training and coaching business owners to leading an operations team responsible for franchisee marketing support, financial review, and technology development for the franchise system. In a prior life, Praiss was an attorney and a football coach. He enjoys assisting people develop new skillsets and partnering them with systems to help them achieve their goals.
Senior Manager, Marketing
Aja’s role with Handyman Connection is focused on ensuring strong lead flow, managing vendor partner relationships, monitoring, and evaluating local marketing campaign success, exploring new opportunities for lead generation and coaching franchisees on performance and ROI. Aja joined Handyman Connection in 2022 to add marketing support and coaching to franchisees during the launch and startup of their business. Aja brings over 15 years’ experience to Handyman Connection working with home service franchise brands, helping them implement and manage successful digital marketing campaigns across the US.
Recruitment Manager
Ethan joined Handyman Connection in 2022. For the 10 years prior to Handyman Connection, Ethan was the Lead Field Technician for Haylo Window Cleaning. In 2020, he progressed to the Regional Operations Director of Florida Accounts. He assisted in overseeing nation-wide contracts with national associations such as the FAA and VA. His current role with Handyman Connection is focused on ensuring offices maintain positive applicant flow by implementing recruiting best practices. Ethan also works closely with offices by screening applicants, making initial contact, and scheduling in-person interviews with candidates that best meet the office’s needs.
Take the first step!
If you’re interested in pursuing a new career as a Handyman Connection entrepreneur, we’d love to chat with you. Enter your information into the form below and a member of our team will reach out to schedule an introductory phone call.
